Return and Refund Policy for Fusion Processing Hub LLC
Last Updated: June 2, 2025
At Fusion Processing Hub LLC, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. Given the nature of our services, which involve custom development and intellectual property creation, our return and refund policy is structured to reflect these unique characteristics.
1. Nature of Services
Our services primarily involve:
- Custom Digital Solutions: Software development, web/mobile application creation, and customized CRM systems are unique, bespoke creations tailored to specific client requirements. They are not off-the-shelf products.
2. Refund Eligibility
Refunds are considered under the following specific circumstances:
- Project Non-Commencement: If a project or service (for which an upfront payment or deposit was made) has not officially commenced within an agreed timeframe (e.g., 15-30 days from payment) due to Fusion Processing Hub LLC’s inability to initiate it, and no work has been performed, a full refund of the unutilized portion of the payment may be issued.
- Significant Non-Delivery of Agreed Features (for Project-Based Work): In cases where a significant, core feature explicitly defined in the Statement of Work (SOW) or service agreement is demonstrably not delivered, despite reasonable efforts and communication, and no mutually agreeable solution can be reached, a partial refund proportionate to the undelivered core feature may be considered. This requires clear documentation of non-delivery.
3. Non-Refundable Situations
Generally, refunds are not provided in the following scenarios:
- Work Already Performed: No refunds will be issued for work that has already been performed, hours that have been logged, or milestones that have been completed and approved by the client, as per the SOW or service agreement.
- Change of Mind: Refunds are not applicable if you simply change your mind or decide not to proceed with the project/service after work has commenced.
- Client-Side Delays or Issues: If project delays or failures are a direct result of factors attributable to the client (e.g., late provision of content, lack of timely feedback, changes in requirements not covered by the SOW).
- Dissatisfaction with Subjective Elements: Refunds are not provided for subjective aspects such as aesthetic preferences in design, provided the design meets the agreed-upon specifications in the SOW.
- Completed Projects/Services: Once a project is completed and handed over, no refund will be issued.
- Third-Party Costs: Costs incurred for third-party services (e.g., software licenses, domain names, hosting fees) purchased on your behalf are non-refundable.
4. Refund Request Process
To request a refund, you must:
- Submit a written request to info@fusionprocessinghub.com within [7] days of the specific event or issue that triggers the refund eligibility (e.g., notification of project non-commencement, completion of a milestone where non-delivery is claimed).
- Clearly state the reason for the refund request and provide all relevant documentation, communication, and evidence to support your claim.
- Our team will review your request and may schedule a discussion to understand the specifics.
5. Refund Processing
If a refund is approved:
- Refunds will be processed within [25-30] business days of approval.
- Refunds will be issued via the original payment method where possible, or through a mutually agreed alternative method.
- Any bank charges or transaction fees associated with the refund will be borne by the client.
6. Dispute Resolution
Any disputes regarding refunds will be handled in accordance with the “Dispute Resolution” clause in our Terms and Conditions. Our goal is always to find a fair and mutually agreeable solution.
7. Contacting Us
If you have any questions about our Return and Refund Policy, please contact us at:
Fusion Processing Hub LLC Email: info@fusionprocessinghub.com
